Refund Policy

Last updated 18 October 2026

Not happy with a character or pack? Ask within 14 days of buying it, and you get your money back. No questions asked.

How to get a refund

1. Write to pikori.contact@gmail.com within 14 days of your purchase.
2. Include your order number or the email address you paid with. Both are in your Lemon Squeezy receipt.
3. We reply within 3 working days. Lemon Squeezy, our reseller, returns the money to your original payment method.

Banks usually show the refund within 5–10 working days. You get back the full amount you paid, including tax.

What happens next

The refunded characters leave the Character page. Anything you chose them for goes back to a free character.

After 14 days

We do not normally refund after 14 days. If a character does not work, or you were charged twice or by mistake, write to us at any time and we will fix it or refund you.

Your legal rights

This policy does not take away any rights you have under consumer law where you live.